How to Preempt Team Conflict
Team conflict can add value or destroy it. In 25 years of researching team dynamics, coaching teams in Fortune 500 corporations, and teaching thousands of executives at Duke University, London Business School, and IMD, a proactive approach has proved effective. When you surface differences before a team starts work—even when the group seems homogeneous and harmonious—you can preempt destructive conflict. Read what the authors have to say in the Harvard Business Review about their tested methodology that focuses on five areas: how people look, act, speak, think, and feel.